Our Return Policy

We stand behind every toy we make and want you—and your dog—to be happy with your order. If something’s not right, we’re here to help.

Returns

We accept returns of unused, unchewed toys in their original packaging within 30 days of delivery. To keep things fair and safe for all dogs, we only accept returns on toys that are completely unused.

To start a return, head over to our Returns Center. Please note return shipping costs are the responsibility of the customer.

If your item arrived damaged or defective, please let us know directly at hello@loblola.com so we can make it right.

Exchanges

While we don't offer direct exchanges, you can return any new, unused item for a refund and then place an order for the new item that you'd like instead.