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Product

What are your dog toys made out of?

Loblola dog toys are made out of a durable, squishy TPE that is food-grade safe, non-toxic, and BPA & phthalate-free.

Where are your dog toys made?

All our dog toys are designed and manufactured in the USA. We do this to ensure our materials are ethically sourced and built, safe, and of the highest quality.

How durable is the Loblolly Pinecone Puzzle Toy?

The Loblolly Pinecone is rated for mild to moderate chewers. It is made of a durable, bouncy TPE material. Because of the unique shape of the pinecone, the scales are more vulnerable to aggressive chewers and teething puppies. No dog toy is indestructible.

How can I clean my dog toy?

Our dog toys are top rack dishwasher-safe. You can also easily clean them by soaking in warm, soapy water.

Shipping & Returns

Where do you ship to?

We are currently shipping within the US and to Canada, Europe, Australia, and New Zealand.

Do you offer free or flat rate shipping?

• Shipping is FREE on orders over $50 in the US

• We offer $10 flat rate shipping on orders over $50 to Canada

• We offer $15 flat rate shipping on orders over $75 to Europe

• We offer $15 flat rate shipping on orders over $75 to Australia & New Zealand.

Otherwise, shipping is calculated at checkout. 

How can I track my order?

Once we ship your order, we'll send you an email letting you know that your order is on the way! It contains tracking info so you can keep an eye on where you package is and when to expect it.

What do I do if my package was lost in transit?

We highly encourage you to purchase Route Package Protection at checkout. That way, if your package is lost in transit, you can easily submit a claim through Route Package Protection to be reimbursed or to have a replacement sent at no additional cost. See our Shipping Policy for more information.

What's your return policy?

You can return an item within 30 days as long as it's in new and unused condition. Shipping charges apply. See our full Return Policy for more information or to start a return.

Other

Do you offer wholesale?

We are set to begin wholesaling our dog toys worldwide in late summer of 2022. Please follow our Instagram account and/or check back here regularly for new information.

Have other questions?

Head over to our Contact Page and drop us a line!

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