Got a question? You’re in the right place.
We’ve gathered answers to the things people ask most. Still wondering about something? Just reach out—we’re happy to help.
Product
What are Loblola dog toys made out of?
Our dog toys are made out of a durable Thermoplastic Elastomer (TPE) that is FDA-compliant, food-grade safe, non-toxic, latex-free, and BPA & phthalate-free.
Where are Loblola dog toys made?
We design and manufacture all of our toys in the U.S., using safe materials and fair-labor practices.
How durable are your toys?
Most of our toys are rated for moderate to power chewers—check the product page for specifics. Always supervise play, as no toy is indestructible.
How do I clean a Loblola toy?
You can wash them safely on the top rack of your dishwasher or scrub gently with warm, soapy water.
Shipping & Returns
Where do you ship?
We ship across the U.S., and to Canada, Europe, Australia, and New Zealand.
Do you offer free or flat rate shipping?
Within the U.S., shipping is $5 on orders under $50, and free on orders of $50 or more.
How can I track my order?
We’ll email your tracking info as soon as your order ships, so you can follow its journey.
What should I do if my package is lost?
We recommend adding Route Package Protection at checkout. If something goes missing, Route will help you file a claim to get reimbursed or replaced. You can also review our full Shipping Policy.
What's your return policy?
You can return unused, unchewed toys in their original packaging within 30 days of delivery. Head to our Returns Center to start the process. Return shipping is your responsibility.
Other
Do you offer wholesale?
Yes! Learn about our wholesale program here or email wholesale@loblola.com.
Are your toys patented?
Yes, several Loblola toys are patented or patent pending. See our Patent Notice page for details.
What's the story behind Loblola?
Loblola was inspired by a dog, a pinecone, and a deep belief that dogs are happiest when they’re connected to nature. Read the full story →
I’m a journalist—can I interview Jenna?
Absolutely! Please reach out to press@loblola.com and we’ll set it up.
Have another question?
No problem! Head to our Contact page or email hello@loblola.com.